Shipping Policy

Customer Care

Shipping Policy

This policy explains how Linen Aura by JM Highridge Global handles order processing, shipping estimates, tracking, and delivery support.

Order Processing

Typical processing time: 1–3 business days. Typical delivery estimate: 4–9 business days after dispatch for eligible destinations. Delivery times are estimates and may vary due to carrier, customs, supplier, or local delivery delays.

Shipping Destinations

Available shipping destinations, delivery options, and rates will appear at checkout. If your region is not available at checkout, shipping may not currently be offered there.

Shipping Rates

Shipping rates may vary based on product type, order weight, order value, destination, carrier, supplier, warehouse location, or fulfillment method.

Delivery Estimates

Delivery estimates are not guaranteed. Actual delivery time may vary due to courier handling, customs, weather, holidays, local delivery delays, or fulfillment delays.

Tracking

If tracking is available, you will receive tracking details by email or through your order information. Tracking updates may take time to appear after a tracking number is issued.

Customs and Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or local charges depending on the destination country. These are usually the responsibility of the customer unless otherwise stated at checkout.

Please check your shipping address carefully before placing your order. JM Highridge Global may not be responsible for delays, failed delivery, returned packages, or lost orders caused by incorrect or incomplete address details entered at checkout.