FAQ

Customer Questions

Frequently Asked Questions

Clear answers about Linen Aura products, sizing, shipping, care, returns, and support.

Is linen suitable for warm weather?

Linen is widely appreciated for its breathable feel and natural texture. Always check the verified fabric composition on the individual product page, as some items may be linen blends.

Will linen wrinkle?

Yes. Linen naturally wrinkles, and that relaxed texture is part of its character. If you prefer a smoother finish, use light steam or iron according to the product care label.

How do I choose the correct size?

Use the size chart shown on the individual product page and compare it with your body or garment measurements. Do not rely only on the size name, as sizing may vary between products.

Are all products made from 100% linen?

Not necessarily. Some products may be pure linen, while others may contain linen blended with cotton, viscose or another fibre. The verified composition will be stated on each product page

What types of linen products do you sell?

Our collections may include linen shirts, pants, dresses, sets, beachwear, cover-ups, bags, towels, bedding, cushion covers, throws, table textiles, and accessories.

How should I care for linen?

Always follow the care label on the specific product. In general, linen should be washed gently in cool water, dried with low heat or air dried, and stored in a clean, dry place.

Do you ship internationally?

Available destinations, shipping methods and charges will be shown during checkout. Please review our Shipping Policy before ordering.

Can I return an item?

Eligible unworn and unused items may be returned in accordance with our Returns & Exchanges Policy. Please review the complete policy before purchasing.

What if my item arrives damaged or incorrect?

Contact support as soon as possible with your order number, photos of the item, photos of the packaging, and a clear explanation of the issue.

How do I contact support?

Email support@jmhighridgeglobal.com. We aim to respond within one business day, Monday to Friday, excluding public holidays.

Still need help?

Send us your order number, product name, and question so we can assist you properly.

Contact Support