Return Window

You may request a return within 7 calendar days after confirmed delivery.

A return is not approved until written authorisation and return instructions have been issued by JM Highridge Global.

Return Eligibility

To qualify for consideration, an item must be:

• unworn;
• unused;
• unwashed;
• unaltered;
• free from stains, odours, makeup, deodorant, pet hair or damage;
• returned with original tags attached;
• returned in its original packaging where reasonably possible;
• accompanied by proof of purchase.

How to Request a Return

Email support@jmhighridgeglobal.com with:

• your full name;
• order number;
• item being returned;
• reason for the request;
• photographs where the item is damaged, defective or incorrect.

Approved returns will receive the return address and applicable instructions.

Do not send a product to the address shown on a parcel without first receiving return authorisation.

Exchanges

Exchanges may be available depending on stock, supplier availability, size availability, and order status. If the requested replacement is not available, we may offer another reasonable solution.

Damaged, Defective or Incorrect Items

Inspect your order promptly after delivery.

Contact us within [3–7 days] if the item is damaged, defective or different from what was ordered.

Include clear photographs of:

• the full item;
• the issue;
• the packaging;
• the shipping label;
• any product labels.

Do not discard the item or packaging before the claim has been reviewed.

Where the claim is accepted, the available resolution may include:

• replacement;
• store credit;
• partial refund;
• full refund.

The appropriate solution will depend on the circumstances and applicable consumer law.

Sizing Issues

Customers are responsible for reviewing the product-specific size chart before ordering.

A return caused by selecting the wrong size will normally be treated as a change-of-mind return unless the product measurements materially differ from the published information.

Items Not Eligible for Return

Unless required by applicable law, returns may not be accepted for:

• underwear or intimate garments;
• swimwear without an intact hygiene seal;
• earrings or pierced jewellery;
• personalised or customised items;
• gift cards;
• items marked final sale;
• items damaged through misuse;
• items returned after the authorised period;
• items sent without prior approval.

Inspection and Refunds

Returned items will be inspected after receipt.

You will be notified whether the return has been approved or rejected.

Approved refunds will be issued to the original payment method within 7 business days after inspection.