Returns & Exchanges
Returns & Exchanges
We want every customer to feel confident when shopping for linen clothing, resortwear, accessories, and home lifestyle pieces.
Return Window
You may request a return within 7 days of receiving your order. The item must be unworn, unwashed, unused, undamaged, and in original condition.
How to Request a Return
Email support@jmhighridgeglobal.com with your full name, order number, checkout email, product name, reason for return, and clear photos where relevant.
Exchanges
Exchanges may be available depending on stock, supplier availability, size availability, and order status. If the requested replacement is not available, we may offer another reasonable solution.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, photos of the item, photos of the packaging, and a clear explanation.
Non-Returnable Items
Items that are worn, washed, used, altered, stained, scented, damaged, missing packaging, final sale, clearance, customized, or returned without approval may not be accepted.
Refund Timing
Once an approved return is received and reviewed, we will notify you of the outcome. Approved refunds are usually issued to the original payment method, subject to processing times.