LINEN AURA
Shipping policy
Shipping policy
SHIPPING POLICY
Last updated: October 5, 2026
Linen Aura is an online retail brand operated by JM Highridge Global LLC, a limited liability company registered in the State of Wyoming, United States.
This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully received and the order has passed any applicable verification checks.
Processing time is separate from shipping or transit time.
During periods of high demand, holidays, supplier delays, or unforeseen operational disruptions, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to communicate the updated status.
2. Fulfillment Model
JM Highridge Global LLC works with approved third-party suppliers, warehouses, and logistics partners to process and fulfill customer orders.
Products are not necessarily stocked, processed, or shipped from our Wyoming registered business address.
Depending on the product, stock availability, destination country, and selected logistics route, an order may be fulfilled from:
- The United States
- Asia
- Europe
- Other approved fulfillment locations
The shipment origin may therefore vary from one product or order to another.
3. Multiple Shipments
Orders containing more than one product may be fulfilled from different warehouses or suppliers.
As a result:
- Items in the same order may arrive separately.
- Customers may receive more than one tracking number.
- Different items may arrive on different dates.
Customers will not be charged additional product costs simply because an order is split into multiple shipments.
4. Estimated Delivery Times
Estimated delivery times vary depending on:
- Product availability
- Fulfillment location
- Destination country
- Carrier performance
- Customs processing
- Local delivery conditions
- Peak-season demand
Typical estimated delivery ranges are:
United States: approximately 7–18 business days after processing
Canada: approximately 8–20 business days after processing
United Kingdom: approximately 7–18 business days after processing
Trinidad and Tobago and other Caribbean destinations: approximately 10–25 business days after processing
Other eligible international destinations: approximately 10–25 business days after processing
These are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary.
5. Tracking Information
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Please allow time for carrier tracking systems to update after a tracking number is issued.
In some cases, tracking information may take several business days to become active.
If your tracking information has not updated for an extended period, please contact:
6. Shipping Charges
Applicable shipping charges will be shown during checkout before the customer completes payment.
Shipping costs may vary depending on:
- Product
- Destination
- Fulfillment location
- Carrier
- Shipping method
- Order value
We will not intentionally add undisclosed shipping charges after checkout has been completed.
7. Customs Duties, Import Taxes, and Fees
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping fee.
Customers are responsible for any applicable customs duties, import taxes, or government-imposed charges associated with their order.
JM Highridge Global LLC does not control the amount or timing of these charges.
8. Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- International logistics congestion
- Supplier delays
- Political or regulatory disruptions
- Incorrect or incomplete delivery information
Where a delay occurs, we will assist customers with available tracking and shipment information.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an address is incorrect or incomplete, please contact:
as soon as possible.
We cannot guarantee that an address can be changed once the order has entered fulfillment or shipment.
If an order is returned or lost because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.
10. Lost or Undelivered Orders
If an order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
We may need to investigate the shipment with the applicable supplier, warehouse, or carrier before determining the appropriate resolution.
Where a shipment is confirmed lost, we may provide an appropriate remedy, such as:
- Replacement
- Refund
- Other reasonable resolution
depending on the circumstances.
11. Damaged Packages
If a package arrives visibly damaged, customers should take photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any damaged internal packaging
and contact us promptly at:
This information helps us investigate the issue with the fulfillment partner or carrier.
12. Returns
Products should not be returned to the address printed on the parcel or to our Wyoming registered business address unless specifically authorized.
Because orders may be fulfilled from different locations, the correct return address may vary.
Please review our Returns & Refunds Policy and contact customer support before sending any product back.
13. Registered Business Address
JM Highridge Global LLC
30 N Gould St
Sheridan, WY 82801
United States
This is the company's registered business address.
It is not a retail storefront, warehouse, fulfillment center, or general product-return address.
Our e-commerce operations are managed internationally, and orders may be processed and fulfilled by approved third-party suppliers, warehouses, and logistics partners.
14. Customer Support
For questions regarding shipping, tracking, delivery, or order status, please contact:
Email: support@jmhighridgeglobal.com
Website: www.jmhighridgeglobal.com